Effective Interviewing!®

Behavior Based Interviewing Training for Hiring Top Talent

“Your interviewing skill training program “Effective Interviewing!® is useful for every type of interviewer, from the beginner to the most seasoned.”
Technical Recruiter | Microsoft

“I had always thought that interviewing was an ‘unlearnable’ skill. I was wrong. Your interviewing skill training was extremely useful.”
Managing Director | Bank of America

“We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.”
Rae Phillips | HR Project Manager | Polycom

Behavior Based Interviewing Skills Training Program:

  • Are you hiring the talent that you need?

  • Is the hiring process too long or complex?

  • Does your hiring or selection process lack consistency?

  • Are you making hiring or interviewing mistakes?

According to Harvard Business Review, up to 50% of all executive hires end in firing or resignation. Why? According to Harvard, success today depends increasingly on intangible competencies–like teamwork and cross-cultural literacy–rarely found on resumes.

Our behavior based interviewing skill training program “Effective Interviewing!®” is a powerful and proven interactive seminar that gives an organization and its managers the ability to make the right hiring decisions – and avoid costly mistakes. We provide competency-based behavior based interviewing training, using the recognized principle that past and present behavior is the best predictor of future employee retention and performance.

Whether you’re an experienced or novice interviewer, you will benefit from these techniques and will be able to use them to reduce risk in your next interview. The result? You’ll have better interviewing skills which lead to better hires and a competitive edge for your team.

Drawing on a menu of forty-eight competencies, you learn how to describe jobs and successful candidates. Most of the seminar time is spent on questioning techniques and role-play. Pointers are also provided on how to keep your interviews legally compliant and probe for technical competencies. Participants practice these techniques, then learn how to make the best hiring decision.

The full day interviewing skill training program combines easily understood concepts with easy-to-apply techniques in the following five modules:

1. Interviewing Concepts

Identify behavioral competencies, and learn to conduct selection interviews using behavior based competency interviewing.

2. Defining the Job and Candidate

Use a menu of competencies to develop a specific Job/Candidate Profile that focuses on essential functions and the corporate culture of your company.

3. Interview Procedures

Relax the candidate and keep your questions legal and compliant. Practice taking notes, and listen for evidence of competencies while the instructor conducts an interview to communicate the interview model.

4. Interview Questions

Assess competencies in candidates using a variety of questioning techniques, and develop your own set of questions. Apply what has been learned by participating in role playing while receiving feedback. Hundreds of examples of probing questions are provided.

5. Making the Decision

Code your notes and create a candidate Balance Sheet that equips you with information to make the right hiring decision based on fit with a Job/Candidate Profile.

This behavior based interviewing training seminar is available in full-day, half-day, online, or shorter formats delivered on-site at your location.  All sessions include one year access to online behavioral interviewing support tools and job aids.

Target Audience: Managers and individuals that interview internal or external candidates.

To speak with an LSA Expert to learn about behavior based interviewing skills program customization and delivery options onsite at your company, please contact us.

Related Information

LSA Global has been a great partner in helping ServiceSource move toward its Vision of being “the leading developer of talent in the service performance management industry.” I have engaged LSA’s services to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training, Employee Engagement and Instructional Design. They have consistently met or exceeded my (very) high expectations and are always responsive to my needs.

Mike Normant
Senior Director, Training & Development

Service Source

We consistently receive positive feedback about the quality of the LSA Leadership Training Programs and LSA facilitators. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond to design solutions to meet our needs. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

Polycom-large-gray

I just wanted to let you know how pleased I am with how the new employee on-boarding project went. The end product is wonderful! LSA has been great to work with. I really appreciate all the flexibility and the high quality.

Laurie Torres
Vice President of Human Resources

PDL

A key to performance improvement is strongly linked to cultivating the proper type of motivation. Since the performance management training, I have been much more focused on identifying and discussing how our actions in Engineering create value to IGT’s success. So far, the feedback has been positive. The group appears to be more accountable for their actions, and victim loop reactions are less frequent. The value proposition for me and those groups we work with is better teamwork, higher spirits, and a better outlook for things to come in the future (renewed enthusiasm).

Stewart Thoeni
Mechanical, HW Engineering Director

IGT-large-gray

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

We held our 1st Year Academy for our new associates last week, and the segment that LSA helped us redesign went exceptionally well. Their instructional design skills made it more relevant, more interactive, and more engaging. We greatly appreciate what LSA did to help us improve a key component of our program!

Larry Brown
Senior Manager, Training & Professional Development

wsgr-large-gray

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

The LSA Alignment Survey gave us a comprehensive and poignant view of how our employees experience our culture, talent and strategy.  LSA customized the questions so we received information that was targeted and very useful to us.  Equally important, the survey and implementation process goes well beyond the typical engagement survey.  The combination of questions and feedback approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to our strategy implementation and improving our business results.

Mark Forrest
General Manager, FSM Division

Trimble

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only an “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

Thank you for a great leadership development session today. The facilitator was brilliant, and we really enjoyed his style and personality. The sales team got a lot out of it (as did I). I believe it will help us create an even higher performance environment by ensuring we have a common understanding of our environmental structure and are all working towards the same goals.

Simon Jefferson
Managing Director

AKQA

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

We partnered with LSA Global to help us invest in our people. LSA designed a modular and customized management curriculum that allows us to deliver top quality solutions to our managers and leaders. We consider LSA to be our learning and development partner and our LSA consultants to be an extension of our team.

Lisa Bruun
SVP Human Resources

Ellie Mae

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

Logo - Gray - WYSE

I wanted to let you know how much I enjoyed working with LSA on the design and delivery of the experiential new employee on-boarding training. I’ve been getting tons of positive unsolicited feedback. You truly exceeded everyone’s expectations.

Steven Gray
US Enterprise Services

Microsoft-large-gray

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