Best Practices - Client Quotes & Testimonials

Exceeding Client Expectations Every Day - We are fiercely devoted to the success of our clients and proud that over 85% of our business comes from repeat business with satisfied clients. We have listed some recent and representative client quotes below.

"We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and training programs."

"As a Training Outsourcing Partner, LSA consistently saves me time and money by quickly bringing us the best experts to solve key business problems. Their resources are fantastic and allow us to deploy solutions faster. I highly recommend them to anyone."

"LSA was very thorough during all phases of our process: the pre-meeting, the meeting and post-meeting. Their time spent with management and our employees went very well. LSA’s write-up of what was said was very insightful. Their suggestions for the future were also very valuable. I can’t think of any phase of the process that wasn’t first class."

"We were all very impressed with LSA’s call center consulting efforts and extremely satisfied with the recommendations. Our intention is to take the many recommendations and implement them in our Call Center."

"LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market."

"We engaged with LSA Global to train our Call Center Customer Service Managers and Team Leaders how to be effective coaches. We wanted our CSMs and TLs to be able to conduct the “hard” conversations around performance, to create a coaching environment that encourages our agents to be self-motivated, and ultimately to create a better experience for our consumers. LSA’s facilitator was able to tailor the content and deliver it in way that really demonstrated a deep understanding our needs and left our CSMs and TLs wanting more!"

Jane Pearson-Wray
Continuous Improvement Manager
Electrolux Major Appliances

"I’m not sure if I’ve run across a company that can match the depth and quality of LSA’s consultants and facilitators. I highly recommend LSA to anyone seeking a strategic training outsourcing and consulting partner to improve performance."

Jeff Coon
Vice President Human Resources
Exelixis, Inc.

"We recently hired LSA Global to help take our sales team to the next level. Specifically we focused on targeting the ideal client, differentiating our solutions, getting more qualified leads, and closing a higher percentage of our pipeline through a proven referral selling methodology.

So far, the results from the business sales training have been great. We were pleasantly surprised with the results-oriented approach and thoughtful follow-through plan to ensure that the new sales practices “stick.” We look forward to a long-term relationship, and I would recommend LSA to anyone looking to increase the effectiveness of their sales force."

Patrick Arnold
President
Filice Insurance

"The voice of our customer drives our business. We go to great lengths to understand their level of satisfaction and capture their feedback. Before we implemented these solutions, we sampled a group of customer service representatives. Shortly after implementation, we tested this same group. The average customer satisfaction score improved 129%!

We’ve also used the system with job candidates. It gives them good insight into what they can expect on the job and it gives us insight into their ability to handle the job effectively."

Contact Center Director
Financial Services Company

"Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course."

Farhat Ali
President and Chief Executive Office
Fujitsu Computer Systems Corporation

"Great job in designing the Mergers and Acquisition strategy session for our global team. The executive presentation and information was excellent. I gained additional insight on the importance of the role of HR in Mergers and Acquisitions."

Gloria Veon
Senior Vice President, Human Resources
Fujitsu Computer Systems Corporation

"LSA demonstrated the criticality for executives to look beyond current ethics topics and focus on applying fundamental values in everything they do to demonstrate true leadership. They successfully delivered in two hours what most leadership development presenters would spend an entire day trying to communicate."

Nick Voyvodich, SPHR
HR Manager
Fujitsu Computer Services

"Having gone through many leadership development programs it can be said that my approach was reasonably skeptical at first. The analyst in me has concluded it was your method; which was almost conversational and so cleverly delivered I initially missed it, which is the mark of a great facilitator.

In the program several leadership tools were employed, props such as the familiar movie clip, interaction games with peers; the text and reference guides, the analysis and profile of team members by peers and facilitated conversation to name a few. These tools, created scenario based, referenced learning that could be immediately translated into the work place. That coupled with the follow-on coaching sessions have been the key to the development. I am pleased to have attended the LSA Global Program and even more so feel privileged to have had you as teacher and coach."

Edison Stephen
Vice President, Customer Service
Core Services
Fujitsu Caribbean
Barataria, Trinidad

"Our relationship with LSA has been fantastic. We actually brag about their business value all the time. Their flexibility, focus, and ability to continuously deliver true results has been extremely refreshing and different than any other training outsourcing firm we have engaged."

Senior Vice President Learning & Development
Fortune 500 Financial Services Company

"LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects."

"The reception for the solution selling training, sales coaching, and implementation plan has been so positive that the entire sales management team has been re-energized and challenged to step up their leadership for both application and impact. The facilitator is a great fit and a true pro regarding the content and her ability to make it relevant to the sales force."

Senior Program Manager, Learning & Development
Fortune 500 Financial Services Company

"LSA has added tremendous value and intellectual rigor to help take us to the next level. They have been a training outsourcing goldmine for us. Their flexibility, expertise, and speed has been extraordinary. I am a big fan and recommend them to anyone looking to drive true business value."