Award Winning, Global Training & Consulting Expertise for Life Science, High-Tech & Service Industry Clients








Client Quotes & Testimonials

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Exceeding Client Expectations Every Day - We are fiercely devoted to the success of our clients and proud that over 85% of our business comes from repeat business with satisfied clients. We have listed some recent and representative client quotes below.


"I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That's what LSA does - ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It's all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results."

Kristin Westland-Kaune
Director, Team Development
Tellme Networks

 

"Our talk times are very crisp. The Contact Center Learning Solutions contributed significantly to our success at meeting or running under our target talk times. That’s important for our costs and, even more, to respecting our customers’ time. We see these two programs helping us bridge more of our service calls into selling calls. We’ve also reduced training time by a day or more, because these programs fulfill certain training objectives faster and better than what we used before. The overall benefit is quality. Quality comes from the way our associates handle calls – their ability to be confident, professional and crisp in their approach. And it comes from great coaching. These solutions have helped make our customer contact experiences the best they can be."

Quality, Training, and Coaching
Telecommunications Company

 


"LSA did a great job.  The project management solution was really well done from both a content and approach perspective.  Overall a very positive experience that provided a lot of value.  They really understood the art and science of project management and the specifics of our industry."

Laxmi Peri
Vice President Technology & Product Development
Thoratec Corporation


"We recently surveyed our agents after their participation in the Contact Center training. The results were impressive: 100 percent rated the overall experience as being “valuable” with 85 percent giving it the highest rating of “very valuable”. Also, 100 percent found this selling model to be valuable with 80 percent rating it as “very valuable”, and 100 percent found the coaching methods and practices featured to be accurate and insightful."

Corporate Training Executive
Technology Company

 


 

"LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level."

Beth A. Taylor
Vice President of Human Resources
Thoratec Corporation

 

Trimble
"Originally, we launched a RFP to identify and partner with a sales training provider to improve the skills of the sales teams in the distributor network. However, throughout the process, LSA Global challenged our thought processes and engaged with us by suggesting that we focus on the systemic factors that create a high performance environment first, before we focused on the more symptomatic needs of sales skills training. LSA Global has identified the two strategic moves that will enable us to create a high performance environment and we continue to seek their guidance on implementing those moves, as well as other key needs."

Kim Benson
Director Human Resources
Trimble Navigation Limited


"We needed a way to improve training with our customers. We had to reach a disparate group of people in a very short period time. LSA gave us a new training methodology and a way to go to market with our training that improved our customer touch. LSA delivered what we needed in the time we required."

Hinda Chalew
Vice President of Marketing
Valchemy, Inc.


"The customized new hire on-boarding process, coaching, tools, and measurement have provided a very useful structure and frame for the first 90-days for both me and our new hires. It has been a very positive experience from my perspective and will make it much easier to on-board my new hires."

Martyn Storey
Systems Engineer Manager
VMware, Inc.


"VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team."

Cindee Van Vleck
Director Human Resources
Vnus Medical



"I value my relationship with LSA Global. I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization.  We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and culture. LSA is a quality organization, one that I'd recommend to any company looking for a first class training and consulting partner."

Laurie Torres
Chief People Officer
WCG Company

 


"We held our 1st Year Academy for our new associates last week, and the segment that LSA helped us redesign went exceptionally well. Their instructional design skills made it more relevant, more interactive, and more engaging. We greatly appreciate what LSA did to help us improve a key component of our program!"

Larry Brown
Senior Manager
Training & Professional Development
Wilson Sonsini Goodrich & Rosati

 

Applying Thought
"We hired LSA Global to design and deliver a customized outdoor experiential new employee orientation program for our recent group of MBA new hires. The program designed helped reinforce WIPRO core values. The program will help the new MBA hires to build relationships with fellow associates and enhance the group’s ability to operate successfully in the global world. I recommend LSA for effective on boarding/outward bound training of new MBA hires."

Vishu Venkat, PHR
Talent Acquisition
Wipro Technologies

 


"What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA's representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers."

Jeff Rangel
Director of HR
Wyse Technology

XOMA, Inc.

"Having a training outsourcing partner like LSA to support our training and development needs has been a real benefit. In an emerging company where typically you can't afford the infrastructure necessary to provide a full range of development venues to meet the broad needs of an organization, having an external partner who offers everything from a wide range of open enrollment programs to customized organizational development consulting is almost as good (and in some cases better than) having your own internal Training and Organizational Development function."

Chris Wells
Vice President Human Resources and Information Technology
Xoma Ltd.

XOMA, Inc.

"LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people.  I highly recommend LSA's employee engagement solutions."

Chris Wells
Vice President Human Resources and Information Technology
Xoma Ltd.

XOMA, Inc.

"We engaged LSA to design and deliver a 6-month custom coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change."

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development
Xoma Ltd.

 

"I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner."

Maya Paul
HR Director
YuMe

 

 

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