Customer Loyalty Training /
Call Center Training
Call Center Training
Align the Call Center
Consider these statistics from a recent call center
research report:
-
92% of consumers form their image of a company
based upon their experience using that company’s call center
-
91% of dissatisfied customers never purchase
goods or services from that company again
-
And, interestingly, 80% of call center
executives’ first concern is customer satisfaction and
retention.
Accordingly, the focus for a call center executive
is to determine how to approach the delivery of services in the call
center so the customer experience is positive and the customer has
no desire to stray.
-
Is your call center aligned with your overall
brand strategy?
-
Are you aligning your call center’s capabilities
in order to leverage your high value customer relationships and
to create loyal customers?
-
Are you transitioning from a service only, to a
service to sales culture?
-
Are you evolving your center from a cost center
to a profit center?
Our proven call center training solutions ensure
that your call center is structured to capitalize on your
organization’s brand promise by aligning your call center’s people
and processes. This alignment provides a solid foundation for
your call center to thrive and become an integral part of your
organization’s overall customer service, brand, and loyalty promise.
Call Center Training Workshops:
1.
Call Center Training -
Service Skills
2.
Call Center Training -
Coaching & Mentoring Programs
3.
Call Center Training -
Strategy & Operations
4.
Call Center Training -
Inbound Selling
5.
Call Center Training -
Outbound Selling
6.
Call Center Training -
Cross-Selling
7.
Call Center Training -
Knowledge Management
8.
Call Center Training -
Measurement
9.
Call Center Training -
Call Monitoring
10.
Call Center Training -
Call Calibration
11.
Call Center Training -
Career Pathing
12.
Call Center Training -
Certification
To speak with an LSA Global Expert to learn how our
call center training solutions have helped leading organizations succeed, please contact us for more information.
See Also:
Call Center Best Practices Community
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