Customer Loyalty Training /
Customer Service Coaching & Mentoring
Customer Service Coaching & Mentoring
Keep the Brand Promise
"Having
gone through many leadership development programs it can be said
that my approach was reasonably skeptical at first. The analyst in
me has concluded it was your method; which was almost conversational
and so cleverly delivered I initially missed it, which is the mark
of a great facilitator. In the program several leadership tools were
employed, props such as the familiar movie clip, interaction games
with peers; the text and reference guides, the analysis and profile
of team members by peers and facilitated conversation to name a few.
These tools, created scenario based, referenced learning that could
be immediately translated into the work place. That coupled with the
follow-on coaching sessions have been the key to the development. I
am pleased to have attended the LSA Global Program and even more so
feel privileged to have had you as teacher and coach.”
Edison Stephen | Vice President, Customer Service | Fujitsu
Caribbean Barataria, Trinidad
According to recent surveys, training alone achieves
only a 22% increase in performance, while training, coupled with
effective coaching, achieves an 88% increase in performance.
Keeping your brand promise means more than just a
tag line. It means delivering effective and proven customer service
coaching and mentoring solutions to support and cement critical
customer service skills.
Our customer service coaching and mentoring
solutions support customer service mastery.
Customer service
mastery fosters customer loyalty. Customer loyalty equates to
increased revenue and more opportunities.
Customer Service Programs:
1.
Customer Service -
Coaching Programs
2.
Customer Service -
Mentoring Programs
3.
Customer Service Change Leadership
4.
Customer Service - Diagnostic & Needs Assessment
To speak with an LSA Global Expert to learn how our
customer service diagnostic, coaching, mentoring and needs assessment have helped leading organizations succeed, please contact us for more information.
See Also:
Customer Service
Coaching Best Practices Community
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