Call Center Training - Coaching & Mentoring Program

Align the Call Center

Description:
CoachingMentor® training blends 4 hours of simulation-based e-Learning with 4 hours of facilitated exercises led by a Master Coach. This training takes place after the coaches have experienced ServiceMentor® or SalesMentor®.

CoachingMentor® for Service and CoachingMentor® for Sales help your coaches increase, sustain and continuously improve rep performance over time by developing processes and skills to...

Program Objectives:

1. provide timely coaching immediately after the call
2. focus on one pivotal behavior to ensure the greatest impact
3. provide constructive feedback in a way that your reps will accept and apply the coaching; and
4. provide the coaching quickly, which means in 60 seconds or less.

Target Audience:
Call Center Professionals
 

To speak with an LSA Expert to learn about the call center training - coaching & mentoring program customization and delivery options for your company, please contact us.