Call Center - Outbound Selling Training

Align the Call Center

Description:
When salespeople and managers proactively contact customers with the goal of helping them gain the most from their relationship, customers remain loyal and bring more of their business to the organization. This kind of enduring customer relationship fosters customer retention and attainment of market-share goals.

This Outbound Selling Program provides call center representatives with the skills they need to plan and carry out telephone sales contacts with top customers.

Participants learn to see themselves not as “pushy telemarketers” but as professionals who contact customers by telephone in order to better meet their needs. Salespeople practice a six-step model for conducting effective telephone interactions and develop skills in planning telephone contacts using a Call Organizer.

The workshop focus is on “real work” - participants apply new skills and knowledge to real situations. Representatives plan telephone contacts, call customers and conduct a sales conversation, and receive feedback on skill use. The calls are audio taped for feedback during class.

Results:

1. Increased number of sales conversations with high-potential customers
2. More in-depth information on the needs of target customers
3. Increased sales to high-potential customers
4. Deeper customer relationships and greater loyalty with high-value customers
5. Profitable sales to high-potential and high-value customers

Target Audience:
Call center reps with responsibility for contacting high-value customers by telephone for relationship development and customer retention purposes.

To speak with an LSA Expert to learn about the call center - outbound selling training customization options for your company, please contact us.