Customer Service Mentoring Program

Keeping the Brand Promise

Description:
Mentoring is about teaching through consultation and affirmation. The skills required for a learning relationship are unique and distinctive. Today’s mentors focus on creativity rather than control - on helping people get smart, not just get ahead.

Based on Dr. Chip Bell’s international bestseller, Managers as Mentors: Building Partnerships for Learning, this workshop gives customer service focused participants concrete and practical techniques as well as put-into-practice tools for effectively becoming a Mentor and Learning Coach.

"Mentoring: How to be a Learning Coach" provides leaders with a proven process to elevate the competencies of their protégés and enhance their value as leaders.

Objectives:

1. Define the role of a Mentor as a Learning Coach
2. Know the role of mentoring in business
3. Incorporate the SAGE model in all mentoring relationships

Workshop Outline:

I.  Module One: The Fundamentals of Mentoring

• Define the elements of a mentoring relationship
• Know the stages of mentoring
• Establish your own baseline as a mentor

II.  Module Two: The Stages of the Mentoring Relationship

• Identify each stage of the SAGE Model
• Apply the stages to all mentoring relationships

Target Audience:
All levels of the organization
 

To speak with an LSA Expert to learn about the customer service mentoring program customization and delivery options for your company, please contact us.