Customer Service Training /
Relationship Service Skills
Customer Service Training - Relationship Service Skills
Living the Brand Promise
"I found the elements of creating
partnerships as well as learning about the Connection Model very
useful. I learned skills that will enable me to deepen my
relationships with both customers and colleagues and take those
relationships to the next level.”
Manager | Retirement
Services | JP Morgan
"I
was always told to treat everyone the same way. This program has
taught me that I’ll get a lot farther treating each customer and
colleague as a unique individual. I like the idea of varying
the treatment. Know the basics, and then adjust accordingly. That’s
going to make my job a lot more interesting!”
CSR | CSBU | Southern California Edison
Project Manager | Shared Services | Southern California Edison
All customers and colleagues are important. Typically, they all deserve the best possible service. That does not necessarily mean
however, that everyone wants to be treated the same way. One person’s definition of great service may vary significantly from someone else’s definition.
This creates a challenge for the
customer service professional. How do you deliver great service on a consistent basis when each customer and/or colleague has a different set of expectations?
Partnering with Customers and Colleagues provides individuals with skills and strategies that will enable them to be flexible during each interaction in order to
provide great service to all customers and colleagues.
- Establish a business partnership with each customer and colleague.
- Respond to peoples’ individual expectations.
- Demonstrate the Connection Model
- Know the benefits of creating partnerships with customers and colleagues
- Use strategies designed to meet individual expectations and
ensure an ongoing relationship
Front line to Executive level customer service professionals
To speak with an LSA Expert to learn about the
customer service training - relationship service skills program customization and
delivery options for your company, please contact us.
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