Onsite Programs - Business Process Improvement
Design for Excellence - Design Team
The program focuses on a 5-step design methodology for new services, processes or products so that they meet customer needs and high performance levels from initial implementation or launch. The 5 steps are: define project; establish requirements; select concepts; generate the design; implement.
Over three two-day sessions, participants will learn to:
- Develop a charter and project plan
- Identify risks
- Identify Tollgate review requirements
- Obtain the Voice of the Customer (VOC) and translate the VOC into Key Quality Characteristics (KQC's)
- Prioritize KQC's and key functions
- Select concepts
- Identify, prioritize and develop design requirements
- Predict high-level design performance
- Test the detailed design with Crystal Ball simulation
- Manage and plan processes
- Prepare for the pre-pilot design review
- Plan Do Check Act (PDCA) on the pilot.
Design Teams
To speak with an LSA Expert and learn about program customization and delivery options onsite at your company, please contact us.
|
