Onsite Programs - Customer Service, Satisfaction, and Loyalty
Exceeding Customer Expectations

Description:
This interactive two-day course is highly customized to your organization's needs and strategy. Participants develop an understanding of the new business environment and the performance standards required for their organization's success. Within this context, they practice key service skills such as handling moments of truth and difficult customers, and communicating effectively in customer service interactions. Participants walk away with meaningful Action Plans to implement.

Note: There is also a two and a half-day program geared specifically toward managers that covers additional skills and provides further coaching.

Target Audience:
Managers and employees who deal directly with customers or customer issues.

To speak with an LSA Expert and learn about training program customization and delivery options onsite at your company, please contact us.