Onsite Programs - Business Process Improvement
Process Management Training for Managers
Process Management improves the organization's ability to manage cross-functional processes and the ability to manage at a systems level. It ensures a consistent level of service for customers and enables the organization to decrease costs and cycle time. This three-day program gives managers a new way to view their role and the tools they need to implement process management methodology. It is highly interactive, incorporating a simulation of a manufacturing process to illustrate the principles of process management. As a result, participants will see and manage their organization as a system of processes and manage processes to leverage improvements. Participants will also apply their new knowledge to one of their own work processes.
Participants will learn:
- To see the value in managing the operations
- How to construct process management tools
- To identify and chart the data needed to manage processes
- A 5-step method for data collectiony
- How to identify common cause and special cause variation
- To apply statistical analysis of data to make appropriate decisions
- To integrate your learning into the process for further improvements
Managers, process owners, systems and process analysts
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