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Onsite Programs - Business Process Improvement
Process Management Training
Variation and Managerial Action
Managers, process owners, and process improvement team leaders need to recognize and react to different kinds of variation in the key indicators and measurements used to manage the organization. In this course, course managers learn how to identify trends, special cause and common cause, and learn the actions required to make improvements.
This two-day program is designed to help organizational leaders advance their leadership capabilities. By understanding a few key concepts on variation, data analysis, problem solving, and voice of the customer, managers will immediately begin making better decisions and working more effectively to eliminate problems.
Participants will learn:
- Why rapid improvement is crucial to survival
- To find out what customers value and will pay for
- To use a process approach to deliver high customer satisfaction, every day at low cost design requirements
- Two types of variation and key differences in managerial action
- To use data to lead the organization to better quality and productivity
- To clarify management's role in leading improvement and energizing employees
- To create the environment for continuous improvement
Managers, process owners, process improvement team leaders.
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