Onsite Programs - For Foreign Born Employees
Speaking Under Pressure

Description:
Goal

Practice exercising authority in difficult situations, techniques for relaxation and concentration, and appropriate language for dealing with pressured circumstances.

Objectives

• Develop options for dealing with pressured situations you typically encounter
• Practice voice projection, eye contact, posture, and appropriate gestures
• Learn techniques for listening concentration and retention
• Learn strategies for answering questions on your feet
• Discover what you can control in pressured situations and what you cannot control
• Become aware of how others perceive you
• Develop confidence in dealing with pressure situations on-the-job
• Communicate with calm and clarity in pressured situations

Methodology

Videotaped role plays and critiques, discussion, relaxation exercises, impromptu speaking exercises. Enrollment is limited to 6 - 12 participants.

Scheduling

2-day workshop

What You Learn

Basics

• Identify pressured situations at work
• Become aware of the interplay of body, mind, and emotions when in pressure situations
• Learn techniques for previewing and practicing responses to pressure situations

Developing Commitment, Confidence and Control in Pressure Situations

• Develop a new image of yourself in pressure situations
• Discover how commitment can determine your response
• Identify what you can and cannot control in pressure situations
• Learn to set realistic goals for dealing with pressure situations
• Identify thoughts that can help you and those that can hinder you

Focusing

• Learn to observe others objectively while communicating
• Practice concentrating and retaining important information when under pressure
• Practice focusing attention with various distractions occurring simultaneously

Projecting Confidence

• Use eye contact, posture, and gestures to your advantage
• Control volume, voice quality, speed and pacing

Interacting and Responding

• Learn a four-step technique for answering questions on-the-spot
• Learn a six-step technique for handling hostile questions

Practice

• "Buying time" before responding
• Rephrasing for clear understanding
• Interrupting to make your point heard

Target Audience
Non-native speakers of English.