Communications Skills Training
/ Onsite Workshop
Email Training
Ten Steps to Writing Effective Messages
Email! It has taken over the business world, replacing nearly all forms of traditional written communication.
Most people think of it as a type of phone call. IT ISN'T!
In reality, it is not much different from writing a memo or letter in the traditional way. Most of the same techniques used to produce clear writing should be adapted to this technology. This Learning Burst (two-to-three hour session) focuses on how to adapt the old ways of writing to the new way of sending it.
Participants learn how to:
- Know what messages are appropriate and what ones are not
- Understand the needs of email readers and how to meet them
- Be able to create an appropriate tone
- Follow the rules of email etiquette
- Know how to get rid of the extra words that clog messages
Anyone who wants to communicate more effectively via email.
To speak with an LSA Expert and learn about program customization and delivery options onsite at your company, please contact us.
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