Public Programs for Individuals / Managing Global Teams

Learning Objectives:
In this program, participants learn:

I. Cultural Detective: Do you know your employees?

• How the cultural backgrounds of my employees affect
  attitudes and expectations toward the manager.

• “Must know” points about the cultures and environments of your international employees.

• What motivates my employees?

II. Managing Performance

• Setting goals, planning, gaining commitments and accountability

• Encouraging innovation, initiative and risk-taking within company norms

• Building relationships with multicultural employees

• Rewards and recognition across cultures

• Managing work /life balance for you and employees when working across time zones

• Conducting performance reviews for employees new to the system

III. Communication

• Clarifying understanding across languages and cultures

• Giving positive and negative feedback with cultural appropriateness

• Leading meetings across time zones and cultures, with contributions that are valued by everyone

• Customized case scenarios for application (IT, Engineering, Sales, etc.)

IV. Managing Change

• Cultural attitudes toward change that can help and hinder

• The role of loyalty and trust in supporting change

• Best practices for change agents across cultures

• Summary, continued learning resources, evaluation, conclusion
   

Course Description:
Managers will learn how to gain top performance from virtual teams located across multiple countries and time zones. This program introduces data from a 10-year worldwide study of leadership, and how global managers can leverage it for best practices in planning, encouraging innovation, building global teams, and motivating effectively.

Target Audience:
Managers and executives who want to achieve successful results through employees of different cultural, ethnic and national backgrounds.

Course Cost:
Member: $1,575
Non-member: $1,675

Duration:
Two days, 9:00am - 4:30pm

Dates / Location:
Directions will be sent with your confirmation

• February 27-28, 2008  Santa Clara, CA
• June 17-18, 2008        Santa Clara, CA

This program is available online.

LSA Public Classes can be customized and delivered onsite at your company. To speak with an LSA Global Expert about your customized on-site options, please contact us.