Public Programs for Individuals / Working with India

"My team of 22 software developers took Working with India in April. They told me it was the best program they'd taken in three years. Thanks! We're going to hold another session this summer.” - Software Validation Manager

“Now that I'm settling into my (expatriate) life in India, I can see first hand that the Working with India training I received from was invaluable!” - Robert Crenshaw, Director, Intuit

Course Description:
Gain key insights and best practices to work with Indians in burgeoning high tech environments. Topics include conducting meetings, negotiations, E-mail, teleconferencing and training. Develop successful recruiting and employee retention strategies. Avoid offending Indians by understanding their philosophical outlook, cultural values, country background, norms, naming conventions and more. Prepare for business trips & hosting Indians at your site.

Learning Objectives:
In this program, participants learn:

I. Cultural Values:
Key Indian cultural values that shape the Indian identity (tradition, family, hierarchy, ambition, spirituality, etc.), outlook and behaviors. Learn how to build relationships and trust with Indians.

II. Business and Management Practices:
Staffing and performance management practices; punctuality and meeting deadlines; gaining participation in meetings and teleconferences; building credibility, respect, agreement and commitments; Indian top-down decision-making; building virtual teams with Indians; hosting Indians at your site during technology transfers.

III. Corporate Contrasts:
Similarities and differences between Indian culture and your corporate culture (values and business practices), i.e., how customer orientation, risk-taking, quality, innovation, work/life balance, safety, valuing diversity, etc. are viewed or practiced in India.

IV. Fundamentals:
Essential briefing on "must know" facts about India, focusing on the world’s largest democracy emerging as a leader in knowledge services: India’s geopolitical context, current events, economy and environment for business; demographic variety (religious, ethnic, regional, etc.); family structure, and the education system that shapes Indian professionals for recruiting and training.

V. Communication Style:
Working effectively with Indian directness, silence, organization of information, style of giving feedback, negotiation, questioning and persuasion. Learn conversation openers and topics to avoid; understand Indian-style English; interpret gestures, body language and appropriate personal space.

VI. Business Travel:
Packing for India; dealing with local transportation, laws and authorities; personal health and safety; business entertainment, hospitality and social etiquette among coworkers or hosts; foods and Indian vegetarianism; work schedules and holidays.

Target Audience:
Employees working virtually with global coworkers, suppliers and
customers. Anyone who conducts business in India and China should absolutely attend.

Course Cost:
Member: $895
Non-member: $945

Duration:
One day 9:00 am - 4:00 pm

Dates / Location:
Directions will be sent with your confirmation

• March 4, 2008.  Santa Clara, California

This program is available online.

LSA Public Classes can be customized and delivered onsite at your company. To speak with an LSA Global Expert about your customized on-site options, please contact us.