Training Needs Assessment

How to pinpoint development needs and align leadership.

“I think we learned a lot in this project. I would definitely look for ways to use your assessment services again. I’m interested in finding ways to do periodic follow-ups to assess progress. The final output was truly a collaboration between our two organizations. The payoff was the correlation between assessment results and actual performance.”
Director | US Sales Operations | Fortune 500 Technology Firm

Most assessments are not only statistically invalid, but they are often implemented in a way to inhibit trust, decrease relevance, and waste time.

As stated by Robert A. Humphrey, “An undefined problem has an infinite number of solutions.” We pride ourselves on a proven training needs assessment service that finds the root cause, creates alignment, initiates the change process, and targets development areas that have the most business impact. Our training needs assessment services support our core belief in the Transfer of Training™ and the required impact on the business through increased revenue, decreased costs and/or increased productivity. Our company, group or individual level assessment tools provide powerful data to:

  • Initiate the change process
  • Align leadership and employees
  • Pinpoint skill gaps against a proven standard
  • Customize workshops
  • Predispose participants
  • Guide coaching and Individual Development Plans
  • Set baseline metrics
  • Target investments
  • Determine the root cause
  • Obtain buy-in

Training needs assessments are offered as an on-demand service. There is no hardware, software, or related infrastructure to purchase and maintain. The end result is a highly available, scalable, and secure application available to participants 24/7 anywhere on the globe.

We believe that the purpose of a training needs assessment should be to answer the questions: “What is holding us back?” and “Where should we focus?” We also believe that assessments should be customized to each unique environment, be outcome-based (not opinion-based), and compare skills to actual performance to guide strategies.

In addition to interviews and focus groups, LSA Global offers three proven online options that are augmented by key leadership interviews:

Training Needs Assessment Services

1.  What Are the Critical “Money Making” Skills?

Leader Assess™ training needs assessment surveys are used to identify the “Money Making” skills. The Leader Assess™ is an online training assessment completed by executives and leaders to help them prioritize skills in three areas:

LSA-Leader-View-1

In addition to interviews and focus groups, LSA Global offers three proven online options that are augmented by key leadership interviews:Created from a bank of 150+ behaviorally-based questions, the assessment is a proven tool to drive executive alignment, buy-in, and focus. View a sample training assessment question Leader Assess™.

Team-Assess-Title

2.  Where Are the Key Gaps and Priorities?

Team Assess™ training needs assessment surveys are used to answer the question “What are the strengths and limiters of my team or target audience?” related to our business. The Team Assess™ needs assessment survey is completed by the “masses” to help identify:

LSA-Power-View

Created from a bank of 150+ behaviorally-based questions, the Team Assess™ is a proven tool to drive alignment, buy-in, and focus for a specific target audience.

Individual-Development-Title

3.  What should I do differently?

Individual Development™ Plans are used to answer the question “What can I do about it?” The customized profiles are used to help drive individual performance coaching sessions. Combined with the Leader Assess™ and Team Assess™, the Individual Development™ Plans are an invaluable development tool for one-on-one follow through and development.

Coaching-Scorecard

LSA Global can deliver each survey in more than a dozen languages simultaneously including English, French, Spanish, Portuguese, Dutch, Hebrew, Swedish, German, Chinese, Japanese, Korean and Thai.

If you would like to learn how our training needs assessment expertise has helped leading organizations across multiple industries succeed, please contact us.

Related Information

The action-learning leadership project has been very beneficial to me, our leadership team, and the entire organization. The balance of development and results has been excellent. We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry strategic projects forward. The Staff is very appreciative and has become very comfortable with both the program and the process. It is still going better than anticipated, and I have been very pleased.

Heather Feltman
President & CEO

LSS

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

sonycomputer-large

Thank you for a great leadership development session today. The facilitator was brilliant, and we really enjoyed his style and personality. The sales team got a lot out of it (as did I). I believe it will help us create an even higher performance environment by ensuring we have a common understanding of our environmental structure and are all working towards the same goals.

Simon Jefferson
Managing Director

AKQA

We consistently receive positive feedback about the quality of the LSA Leadership Training Programs and LSA facilitators. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond to design solutions to meet our needs. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

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We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

Polycom-large-gray

LSA has a very unique and powerful methodology regarding learning and learning strategy. LSA’s ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none. They partner with you to understand your goals, flex to your needs, and solve your problems – all within your budget. They certainly help make my job easier and are a pleasure to work with. I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.

Noelle Van Vlierbergen
Human Resources Director

AKQA

As a Training Outsourcing Partner, LSA consistently saves me time and money by designing the right solutions and quickly bringing us the best experts to solve key business problems in a way that works for our unique culture. Their methodology and resources are fantastic and allow us to deploy better solutions faster. I highly recommend them to anyone looking to raise the talent bar with a true strategic partner.

Tim Bonnet
Director of Training and Organizational Development

Dimension Data

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

We engaged LSA to design and deliver a 6-month custom coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

Logo - Gray - Xoma

Redwood Trust looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade.

LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting and performance measurement metrics under an interactive coaching program.

We appreciate LSA’s commitment to cutting-edge practices and keeping us in step with the progressive front of our rapidly changing workplace environment.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

LSA brought a very effective training design, and implementation approach to help us create a common language around our corporate training. As a fast growing company with a geographically dispersed workforce, their expertise in this area was invaluable to us in driving consistency, creating a sense of belonging for our employees, and developing a common language for all of us to use.

Binod Taterway
CEO

Blue Canopy

We have had a very beneficial partnership with LSA for over 2 years. The recent Leadership Development Program that they designed and customized with us to help us identify, develop, and retain top leaders in the organization was a huge success. It was instrumental in helping take our company and our key people to the next level. I would recommend their training and consulting services to anyone looking to develop and retain top talent.

Steve Janowsky
Vice President of Operations

Proxicom

We held our 1st Year Academy for our new associates last week, and the segment that LSA helped us redesign went exceptionally well. Their instructional design skills made it more relevant, more interactive, and more engaging. We greatly appreciate what LSA did to help us improve a key component of our program!

Larry Brown
Senior Manager, Training & Professional Development

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