New Supervisor and New Manager Training

NEW SUPERVISOR AND NEW MANAGER TRAINING

The 5 Disciplines of Managing Others for Transitioning and First Time Managers

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“The customized New Manager Training programs have helped us to improve performance and increase engagement by helping managers to communicate, manage, and lead more effectively with their peers and teammates.

The people manager skills and follow-up have positively impacted managers and their teams.  Thanks again LSA!”
Noelle VanVlierbergen | HR Director | Sony

“LSA Global helped us to fundamentally rethink our approach to manager development and skill building. They consistently grounded and connected our thinking back to the business priorities and our unique culture.

The results were innovative, thought provoking, and exciting – exactly what we needed. I can’t thank them enough.”
Amanda Garrett | Director, Talent Development | Gilead Sciences

“Since the new manager training, I have been much more focused on identifying and discussing how our actions in Engineering create value.

The value proposition for me and those groups we work with is better teamwork, higher performance, and renewed motivation.”
Stewart Thoeni | Engineering Director | International Game Technology

New Manager Training

The knowledge, skills, and abilities to lead, manage, and coach people is not intuitive and, for all but a few, does not come naturally. And unfortunately, most new managers are not ready to lead, manage, or coach their teams.  In fact, according to a recent management study by the Corporate Executive Board:

  • Only 25% of employees say that their companies are good at helping individuals transition into their first managerial roles
  • A whopping 60% of new people managers under perform in their first year
  • 85% of new people managers receive no formal training prior to becoming a new manager

That makes it pretty tough on everyone else.  We know that poor management transitions create poor new managers.

Often combined with our people manager assessment center, this customized and highly interactive new supervisor and new manager training program provides a powerful first step toward building management skills and leadership capabilities that will enable managers to improve performance, decrease attrition, increase employee engagement, and minimize employee relation issues.

New supervisors and new managers will learn and practice proven people manager principles, approaches, and tools that concentrate on the fundamental disciplines of managing others within their unique organizational culture:

  • Understanding a manager’s role in your organization
  • Communicating as a manager
  • Implementing performance management and feedback
  • Motivating and incentivizing higher performance
  • Prioritizing, decision-making, and delegating

These five areas of the highly customized new supervisor and new manager training program provide participants with a fundamental grounding in what it means to be a new leader. As managers grow and the nature of their responsibilities and challenges change, mastery in these five management disciplines creates the confidence and competence required to succeed.

Objectives
This experiential new supervisor and new manager training workshop has six key objectives:

  • Demonstrate proficiency with foundational management principles and skills that matter most at your company.
  • Understand and use critical communication skills that enable managers to have productive, mutually beneficial performance management conversations and effectively navigate difficult employee situations.
  • Establish performance measures and set goals with employees that support individual development, career aspirations and organizational objectives.
  • Set priorities that are aligned with key stakeholders.
  • Make decisions by design with your team.
  • Delegate to maximize team performance and organizational resources.
  • Create effective teams by applying proven management disciplines.

Benefits
Organizations that roll-out, implement, and reinforce new supervisor and new manager training programs consistently benefit from:

  • Increased performance and organizational productivity
  • More effective execution of strategic initiatives
  • Greater level of workforce engagement and retention of top performers
  • Increased bench strength in the manager pipeline

New Manager Training Course Outline

I.  Your Role and Responsibility as a New Manager

  • Understand “best or preferred” practices used by effective managers
  • Identify distinctions between the roles of an Individual Contributor and a Manager
  • Understand your role and responsibilities as a manager at your organization

II.  Communicating as a New Manager

  • Gain an understanding of communication styles
  • Learn to match the right communication style with your objectives
  • Know the communication barriers that can cause challenges and misunderstandings
  • Learn communication distinctions: directing vs. informing and open-ended vs. close-ended questions

III.  Performance Planning

  • Establish measures and identify targets that will enable your team to be forward-focused in reaching their goals
  • Know how to effectively communicate goals
  • Learn how to create SMART goals and provide objective and actionable feedback
  • Practice having coaching conversations
  • Learn to deliver both positive and constructive feedback that will resonate and spark improved performance
  • Learn the tools to manage difficult conversations and handle conflict

IV.  Motivation and Incentive Systems

  • Understand employee motivation and how it affects employee performance, engagement, and retention
  • Learn how to correlate each individual’s core needs to the work at hand to drive success

V.  Prioritizing, Decision Making, and Delegating

  • Discover tips and techniques to manage your time more effectively to drive productivity and efficiency
  • Learn to identify what is important vs. what is urgent
  • Understand the top challenges with priority setting
  • Be able to make better and faster decisions
  • Learn the basic rule to decide if you should do it yourself or delegate
  • Practice delegating, measuring the results, and providing feedback
  • Understand the challenges with delegation


Delivery Methodology
Real-life, relevant management scenarios from your organization are used with a combination of the following steps in a way that makes sense for your unique situation:

  1. Assessment
    Management effectiveness assessments, people manager assessment centers, interviews, focus groups, review of employee engagement data, and pre-work.
  2. Design & Delivery
    Design and delivery depends upon your desired outcomes.  Typically, our customized new manager programs range from half-day targeted workshops to six month action learning sessions focused on your unique key management challenges, practices, and scenarios.
  3. Reinforcement
    Reinforcement has a measurable impact on the transfer of learning for new managers.  Typical support mechanisms include:
  • Senior leadership performance coaching and reinforcement sessions
  • Action learning assignments, monitoring, and review
  • Post-workshop one-on-one coaching, group coaching, and learning reinforcement sessions
  • Weekly online new manager microlearning, learning nudges, job aids, tools, and tips
  • Follow-up manager effectiveness assessment correlated to employee performance, employee engagement, employee retention, or employee relation issues

Target Audience
Any new manager, new supervisor, and high-potential management candidate who is moving from being an individual contributor to a new people manager who must get results through others.

To speak with an LSA Expert to learn about the new supervisor and new manager training program customization and delivery options, please contact us.

Related Information

We consider LSA our true business partner.

From Strategic Facilitation and Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions that make an impact.

I recommend them to anyone looking for a practical approach to drive true business and people results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

We have been very pleased with the high quality management development programs that LSA Global has designed and delivered to meet our unique needs.

They have world class facilitators and the knowledge gained by our management team has been put into practice very quickly.

LSA consistently delivers excellent results and receives exceptional feedback.   I highly recommend them to anyone looking to improve management capabilities.

Cindee Van Vleck
Director Human Resources

Our company engaged LSA to do a specialized business presentation skills and a “train the trainer” program.

They outdid our exceptionally high standards.

The upfront work to interview key members and customize everything to our unique situation made all the difference. Thanks to everyone!

Frank Abbott
Chief Financial Officer

LSA has been a tremendous asset at my current company and my past company.

As an HR leader, I am always looking for ways to find external resources that can provide impactful leadership and management development expertise. LSA consistently does that for me.

The tools and practices are crisp, business relevant, and easy to apply on the job.

Ken Boehm
VP of Human Resources

I had been working with LSA for many years across a few different companies.

Currently, I’m with a company who hadn’t done much new manager training. LSA designed and delivered exactly what we needed at this stage in our life cycle.

Our managers are excited, talking in the halls about the great experience, and applying what they learned.

LSA makes things easy and practical for us.  Thank you!

Phyllis Moracco
HR Director

Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.

I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.

We look forward to partnering with them for a long time to develop our managers and leaders.

Suzanne Kinner
VP Human Resources

Blackhawk Network

LSA has become the gold standard for team building and management training programs at Genomic Health!

I have not found companies that come close to their level of customization, impact, expertise, and experience.

Emily Couey
Director of Human Resources

In my years working with LSA, it seems like I’ve had proven and thoughtful experts at my fingertips to help me identify and deliver the right solutions to satisfy our unique needs.

The entire LSA team has become a trusted friend of Actel — ensuring we provide state-of-the-art coaching, leadership development, and management training programs to meet our complex and ever-changing business and people needs.

Linda Mitchell
Training Manager

We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward.

Even with the high expectations of our senior people, LSA has completely exceeded our expectations. You can’t go wrong with LSA.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

LSA helped to meet the needs of my teams within a very narrow timeframe.

My team walked away with highly useful management development tools and practices.

Thank you for designing and delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.

We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale.  Thank you LSA!

Lisa Bruun
SVP Human Resources

Ellie Mae

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They were very flexible in meeting our specific needs.

LSA exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise we needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

We recently partnered with LSA Global to offer our Supervisors and Managers a customized and experiential management training program.

Everyone said it was by far the best management training program they had ever attended.

The content was rich and highly interactive, and the case studies were highly relevant to our unique situation.

Each participant walked away much better equipped to lead their teams.  Thank you LSA!

Jeff Coon
Director of Human Resources

Our relationship with LSA is extremely valuable.

We worked closely with LSA to customize critical Management Training Programs to meet our unique business needs.

I’d recommend LSA to any company looking for first class and high quality leadership and management training assessment, design, delivery, and follow-through.

Ken Boehm
Vice President of Human Resources

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